Questions 153 to 157 refer to the following minutes.
Strategic Committee Minutes
Date: June 15
Attendees: Rob Smith (CEO), Ann Walker (COO), Gary Thompson (CFO), Sally Brown (CIO), Jack Peterson (HR)
Summary of meeting
Ann Walker reminded participants of the importance of having an up-to-date BCP (Business Continuity Plan) and presented the items in our current plan which urgently needs to be reviewed and update:
Identify key personnel and backups – contact information for these critical positions should be centralized and readily available.
Identify critical external partners – in our situation this would include critical vendors, consultants and lawyers. Contact information should again be centralized and quickly available. This list should also comprise key public authorities.
Contingency locations – alternative locations, telecommuting and provision of all critical equipment needs to be re-addressed.
Create repository of critical documents and define access policy.
Ann Walker then stressed the need to communicate BCP policy to all staff and to organize training sessions for all those included in the plan.
Following a lengthy discussion, it was agreed that immediate action would be undertaken and that full readiness by August 1st would be targeted. All actions were placed under the responsibility of the COO.
A follow-up meeting will be held shortly before the target deadline.
153. What is the main idea of the minutes?
a) To present the strategy of the company
b) To create a BCP
c) To analyze potential threats
d) To update the existing BCP154. What is the target population of the article?
a) Members of the Strategic Committee and all managers
b) Company staff
c) Members of the Strategic Committee only
d) Media organizations155. Who will follow the training programs?
a) All employees
b) Staff in the BCP
c) All managers
d) Board members only156. Who is in charge of implementation?
a) Ann Walker
b) Internal Audit Manager
c) Security Officer
d) Rob Smith157. What is the deadline for implementation?
a) June 15th
b) To be defined
c) There is no deadline
d) August 1st at the latest
Questions 158 to 160 refer to the following letter.
Date: September 15th
To: John Harrison
Dear Mr. Harrison,
As agreed at our last meeting, I am writing you a–bout your application for the position of IT Assistant Manager within our firm. Following your recent interviews I have the pleasure to inform you that we have decided to offer you this position.
The conditions of your employment will be as follows:
Start date: October 1st Starting salary: $75,000Line manager: Sue AtkinsVacation time: 18 days per year
In addition, you will be entitled to a 401(k) plan and our standard group health plan. Regarding company benefits, please find all relevant details in the attached summary sheet.
If you agree with these terms, please sign the enclosed copy of the contract and return it to us for our files.
We look forward to you coming on board soon.
158. What is the purpose of this letter?
a) To negotiate the employment terms of a job
b) To confirm an offer of employment
c) To define a possible job
d) To dismiss an existing employee159. Who will be the manager of the person receiving this letter?
a) Sales Director
b) Samuel White
c) Sue Atkins
d) Information not provided160. What best summarizes the working conditions of the position?
a) Annual salary of $75,000, medical insurance, benefits and over 2 weeks of annual vacation
b) Annual salary of $75,000, no medical insurance, benefits and less than 2 weeks of annual vacation
c) Annual salary of $75,000, no medical insurance and over 2 weeks of annual vacation
d) Annual salary of $75,000, benefits and over 2 weeks of annual vacation
Questions 161 to 164 refer to the following announcement.
Strategic Committee Minutes
NEW MUSIC SCHOOL – ROCKY MOUNTAIN MUSIC SCHOOL
We are pleased to inform you of the creation of a new music school serving the needs of both adults and children.
Our school is conveniently located next to the Cherry Creek shopping mall and has a large parking. Our brand new facilities include 5 fully equipped classrooms and a large auditorium.
We are especially proud of our teaching staff who all have degrees in music and are accomplished musicians.
We offer lessons for the following instruments: guitar, violin, trumpet, piano, flute and drum. In addition, the Rocky Mountain Music School has one of the finest voice lessons programs in the nation which includes voice and singing instruction for all levels. If you are at an advanced level, you may be interested in our classes on music theory and tone quality.
Call us today for more information or visit our web site.
Don’t forget to take advantage of our “Get to Know Us Special Offer” and get a free trial lesson (Offer good until September 1st).
161. Where is the school located?
a) Near a shopping center
b) In the Rocky Mountains
d) Don’t know162. What type of programs does the school offer?
a) Instruments, choir, conducting
b) Instruments, voice, singing, music theory, tone quality
c) Singing, orchestra, voice
d) Piano only163. What is the background of the music teachers?
a) Music is their hobby
b) They are music lovers, but are not formally qualified
c) They are volunteer teachers
d) They are experienced and have relevant degrees164. What does the special offer include?
b) Music theory book
d) Free lesson
Questions 165 to 168 refer to the following article.
Given the increasing importance of e-commerce it has become vital for companies to consider setting up online advertising campaigns. This is quite a complex area, however, some basic, simple rules should be kept in mind when addressing this issue. Although obvious, a clearly defined goal for the campaign is the essential first step. Without reflection on this matter, it is virtually impossible to design an effective campaign. This item is of course directly related to defining and knowing your target population. Make sure you know precisely who you are reaching out to and use the terminology, references and motivating factors that will appeal to this audience. Remember that your message should be clear and simple. Your ad should include a single, strong message which can be understood within the few seconds that your target audience will actually spend looking at your ad. Avoid complicated ads as they will distract your target audience. However good your ad may be, it will not be effective if you do not set up an appropriate click-through experience to support it. Another important point is to set up a strong call for action for your target audience. Strong and direct calls for action can include exhortations such as “For a limited time only, “Free shipping” or “Limited supplies”. Careful thought should also be given to eye-tracking data in terms of the positioning of your ad on the web page. Finally, a clearing strategy needs to be defined regarding the landing page for every operation. Landing pages should obviously be tailored to the requirements and expectations of your target audiences(s).
165. What is the general idea of this article?
a) To compare online and print advertising
b) To provide step-by-step instructions for defining an advertising plan
c) To discuss the key points of an online advertisement
d) To sell advertising services166. According to this article, how many messages should an online ad contain?
a) A single message
b) One or two messages
c) Depends on the ad
d) Not indicated167. What should eye-tracking data be used for?
a) Behavioral analysis
b) Physiological stress analysis
c) Pricing different types of ads
d) Positional placement of the ad 168. According to the article, “Free shipping” is related to:
a) Clear goal for the ad
b) Click-through experience
c) Call for action
d) Landing page
Questions 169 to 171 refer to the following advertisement.
ANNOUNCING DENVER’S NEWEST ITALIAN DINING EXPERIENCE!
COME JOIN US FOR FINE ITALIAN FOOD IN DOWNTOWN DENVER
OPEN 7 DAYS A WEEK FROM 11AM TO MIDNIGHT
SPECIAL BREAKFAST AND BRUNCH MENUS ON WEEKENDS
AMENITIES INCLUDE: OUTDOOR SUMMER TERRACE, FREE WI-FI ACCESS, SUPERVISED PLAY AREA FOR CHILDREN, LIVE BAND ON FRIDAY AND SATURDAY NIGHTS … AND MUCH MORE!
SPECIAL OPENING COUPONS AVAILABLE ON OUR WEB SITE:
$5 OFF FOR ANY ORDER OVER $20
BUY ONE FIXED MEAL, GET THE SECOND ONE 50% OFF
FREE COMPLIMENTARY BOTTLE OF CHAMPAGNE FOR SPECIAL OCCASIONS
SPECIAL OFFERS VALID UNTIL JUNE 30
CALL NOW TO RESERVE A TABLE!
169. What is the purpose of this advertisement?
a) To inform customers of a change in ownership
b) To announce a restaurant opening
c) To advertise take out food
d) To promote the restaurant’s free delivery service170. When is it possible to eat breakfast in this restaurant?
a) Every day
b) On public holidays only
c) On weekends
d) Breakfast is not served171. Which sentence is true?
a) Special offers are limited in time, outdoor dining is available year round and children can play in a supervised area
b) Outdoor dining is available during the summer, there is no charge for Wi-Fi access and complimentary champagne is served at all meals until June 30
c) Outdoor dining is available during the spring and summer, there is no charge for Wi-Fi access and a live band performs every evening
d) Special offers are limited in time, outdoor dining is available during the summer and children can play in a supervised area
Questions 172 to 176 refer to the following letter.
Date: July 15th
Dear Ms. Jones,
As a follow-up to our recent discussion, please find attached a DVD containing a visual presentation of our new Mountain Plaza Towers.
We believe that our office complex is one of the finest available in the greater metro area. It combines high performance design to reduce your energy bill with top of the range services and amenities which include dry cleaning, a sports facility, a day-long shuttle service to transportation hubs, a food court and a convenience store open for end of day shopping. To top it all off, the magnificent panoramic view of the Rocky Mountains is sure to motivate your employees and impress your customers!
It would be our pleasure to invite you to a private visit of our complex and to discuss your company’s office space and service requirements. We would also take this opportunity to present you the many different features of our new complex. Please also remember that our ‘Grand Opening – Early Move In” offer ends on October 1st for moves completed by December 31st.
I look forward to meeting you soon and please feel free to contact me if you need any further information.
Marketing Director, Mountain Plaza Towers
172. What is the reason for this letter?
a) To organize a move to a new office complex
b) To compare different office buildings
c) To announce the construction of a future office building
d) To promote a new office building complex173. According to the letter, which sentence is true?
a) Energy costs are reduced and the buildings are solar powered
b) Food court, shuttle, and dry cleaning services are available
c) Complimentary valet service is provided
d) There is a panoramic terrace on the top floor174. When does the special offer end?
a) December 31st
b) October 1st
c) July 15th
d) Information not provided175. In the second paragraph, what is the meaning of the word “facility”?
b) Low cost
c) Easy payment terms
d) Easy access176. In the third paragraph, what is the meaning of the word “features”?
Questions 177 to 180 refer to the following announcement.
SIGN UP FOR OUR NEW LOYALTY PROGRAM!
Great news for all our customers! Starting next June 1st, your world famous loyalty program will be completely revamped and will offer you unparalleled benefits. Before you received 1 loyalty point for every $5 spent and now that amount will be slashed to just $2. Imagine all the points that you will be able to collect! Another great new benefit is that you will no longer need to wait for your monthly statement. It will be replaced by an online protected account which is updated in real time. And since you are going to have more points to trade in, we thought it would be important to double the number of reward prizes. Everything from cash rebates to tablets to gourmet dining experiences!
This is our way of thanking you for your business. So don’t wait a minute longer to sign up on our web site. And if you are one of the first 500 to join our new loyalty program, we’ll throw in an extra 250 points!
177. What is the reason for this announcement?
a) To confirm a price reduction
b) To announce a change in an existing loyalty program
c) To describe the catalog of prizes
d) To announce the creation of a retailer’s first ever loyalty program178. According to the announcement, which sentence is true?
a) Collecting loyalty points will take longer
b) Customers will now need to spend $5 to collect a point
c) Discounts on future purchases will be given
d) Program participants will have access to a real-time e-statement and the number of prizes will double179. In the first paragraph, what word can replace “slashed”?
a) Significantly reduced
d) Balanced180. In the second paragraph, what word can replace “throw in”?
Questions 181 to 185 refer to the following job advertisement and resume.
CORPORATE SALES POSITION – OFFICE COMPUTERS AND PRINTERS
A major global player in the area of office computers and printers – CORP COMPUTER – is recruiting a salesperson for its Miami office. The successful candidate will have a degree in computer science with expertise in marketing and sales.
The successful applicant should have 4 to 6 years of sales experience in a similar position and should also have advanced Spanish language skills. CORP COMPUTER is a fast-growing and dynamic company looking for individuals to join a motivated team.
An attractive compensation package will be offered: a top of the market starting salary, a motivating sales incentive plan, a company car and full health insurance coverage.
Interviews will be conducted in Miami in the coming weeks. Please send your resume and letter of application to firstname.lastname@example.org
752 High Street Orlando, Floridaemail@example.com (407)999-1234
University of Miami 2001-2005, B.A. Computer Science
University of Chicago 2005-2007, Executive MBAWork Experience
2011 to present - Sales manager – Digital Equipment, Inc.
Responsible for a team of 5 sales people
2007-2011 – Sales Representative – Office Computers, Inc.
In charge of a portfolio of customers for computer equipmentLanguage Skills
Fluent English and Spanish
Seeking a new challenge
Willingness to travel
Extensive knowledge of IT field
181. What benefit does the company offer?
a) Tablet computer
b) Medical insurance
c) Cell phone
d) Meal allowance182. According to the advertisement, what type of salary is offered?
a) An average market salary
b) A high salary
c) A competitive salary if sales targets are reached
d) Twice the average salary for this type of position183. Where will the job interviews be held?
a) New York
d) Miami184. Which of the following seems to be true?
a) Travelling is no problem for Mr. Martinez and he speaks Spanish very well
b) Mr. Martinez is reluctant to travel
c) Travelling is no problem for Mr. Martinez and he has a B.A. in Business Administration
d) Mr. Martinez speaks 3 languages185. What company currently employs Mr. Martinez?
a) Digital Equipment, Inc.
b) Office Computers, Inc.
d) CORP COMPUTER
Questions 186 to 190 refer to the advertisement and email.
Daily rates are shown
Sub-compact Hyundai Accent or similar - $60.41 (pay now)/$70.99 (pay later)
Compact Ford Focus or similar - $62.41 (pay now)/$72.99 (pay later)
Intermediate Chevrolet Cruze or similar - $63.26 (pay now)/$73.99 (pay later)
Standard Nissan Altima or similar - $64.12 (pay now)/$74.99 (pay later)
Full Size Chevrolet Impala or similar - $ 86.35(pay now)/$100.99 (pay later)
ALL RENTALS INCLUDE UNLIMITED MILEAGE AND AIR-CONDITIONING
FREE SHUTTLE TO AIRPORT AFTER DROP OFF
AIRPORT RENT-A-CAR MEMBERS RECEIVE AN ADDITIONAL 10% DISCOUNT!
CALL US NOW AND RESERVE YOUR CAR
Date: May 15 – 9:15am
From: Airport Rent-A-Car Reservations Desk
To: Phil Moore
Subject: Confirmation of Reservation
Name: Phil Moore
Address: 1055 South Orange Blvd./Houston, Texas 77029
Driver’s License Number: CK52DE7523
Rental car: Nissan Altima/Seats 5
Rental period: May 20 to May 21, 1 day
Car pick up and return: Airport
Immediate payment (your card has been charged): $68.35 – this includes sales tax and your 10% member discount
PLEASE BRING THIS CONFIRMATION WHEN YOU PICK UP YOUR CAR
THANK YOU FOR CHOOSING AIRPORT RENT-A-CAR
186. How long is Mr. Moore’s rental?
a) 1 week
b) 2 days
c) 1 day
d) 2 weeks187. Why is Mr. Moore entitled to a discount?
a) He has a special discount coupon
b) He is a member of the car rental company’s loyalty program
c) He earned the discount with his frequent flyer program
d) He won the discount188. Which car is the most expensive to rent?
d) Focus189. Which of the following is true?
a) The airport shuttle service costs $10 each
b) Unlimited mileage is reserved for standard and full size models
c) There is a single rental rate for each car model
d) All cars are air-conditioned and have unlimited mileage 190. Which of the following is true?
a) Mr. Moore will pay with his credit card when he picks up the car
b) Mr. Moore has already paid by credit card
c) Mr. Moore will pay in cash when he picks up the car
d) Mr. Moore has already paid by check
Questions 191 to 195 refer to the advertisement and email.
DOWNTOWN OFFICE SUPPLIES
FOURTH OF JULY SALE!
FOR A LIMITED TIME ONLY
NEVER BEFORE SEEN PRICES FOR PRINTERS, INK, TABLETS AND PAPER
RD ALL-IN-ONE LASER PRINTER, SCANNER, COPIER AND FAX
PRINTS UP TO 40 PAGES A MINUTE
IDEAL FOR PROFESSIONAL QUALITY PHOTOS
WAS $225, NOW ONLY $175
DIGITEC LASER PRINTER
PRINTS UP TO 30 PAGES A MINUTE
WAS $195, NOW ONLY $150
UP TO 25% OFF ON MOST TABLET COMPUTERS
BUY NOW – SALE ENDS JULY 3
Date: June 25 – 2:38pm
From: Sue Wright – Purchasing Manager
To: Nancy Baker – Assistant Purchasing Manager
Subject: Special Sale Prices
Can you believe these prices??
Our printers are getting old and the maintenance contracts will soon run out. This may be the right time to replace them.
As we have also been talking about equipping the sales staff with tablet computers, this sale might also be very interesting.
Could you please very quickly set up a meeting between the two of us and this office supply company? If we make a bulk purchase, maybe we can negotiate an additional discount on top of the sale price.
Thank you and please keep me posted as soon as possible.
191. What is on sale?
a) Only printers and tablets
b) All office supplies
c) Digital cameras
d) Printers, ink, tablets and paper192. What event is this sale associated with?
a) The beginning of the summer
b) American Independence Day, usually known as July 4th
c) The June sale season
d) A baseball game193. Which of the following is true?
a) The maintenance contracts for the existing printers will soon expire and sales staff may be given a tablet
b) Sue Wright reports to Nancy Baker
c) The maintenance contracts for the existing printers will soon be renewed
d) The sales staff has tablet computers now194. What actions does the Purchasing Manager suggest?
a) Go the store as quickly as possible to take advantage of the sale
b) Place an Internet order
c) Arrange an appointment with the office supplies company and try to negotiate a bulk price
d) Call for further information195. What is the normal price of the Digitec laser printer?
Questions 196 to 200 refer to the sign and internal memo.
STORE RETURN POLICY
Items purchased on our web site can be returned to one of our stores or by mail within 60 days.
Items purchased in a store can be refunded or exchanged within 60 days of the purchase if you bring the original receipt.
Electronic items must be returned within 15 days (visit our web site for full details)
Computer software must be unopened
Food cannot be returned by mail
Items must be returned in their original packaging
Shipping costs can be refunded if we made a mistake in your order or if the product is defective.
Refunds or replacements by mail take about 2-3 weeks to process.
For full details, please visit our web site
Date: May 15
As agreed here is our new store return policy which becomes effective as of June 1.
Please note that a few changes have been made to the previous policy:
- Customers must bring back electronic items within 15 days instead of 20.
- The original packaging is now required for all purchases.
Please let me know if you have any questions.
196. What was the return policy for electronic items prior to June 1?
a) Needed to be returned within 15 days of purchase
b) Needed to be returned within 60 days of purchase
c) Needed to be returned within 20 days of purchase
d) Returns were not accepted197. What is the current return policy for computer software?
a) The item must be returned with the original receipt, a valid ID and must be unopened
b) The item must be returned with the original receipt and must be unopened
c) The item must be unopened and the original receipt is not required for this type of product
d) The item can only be returned by mail198. Which of the following is true?
a) Shipping costs for purchases returned by mail are refunded if the problem is the store’s fault
b) Shipping costs for purchases returned by mail are not refunded
c) Shipping costs for purchases returned by mail are refunded only for large-sized purchases
d) Shipping costs for purchases returned by mail are refunded only for specific items199. Except for electronic items, how much time do customers have to bring back their purchases?
a) 15 days
b) 60 days
c) 20 days
d) 30 days200. When does the new policy enter into effect?
a) June 15
b) May 15
c) July 1
d) June 1